Frequently Asked Questions
Everything you need to know about shopping with Leonisa Australia
How long will it take for my order to arrive?
Standard shipping within Australia typically takes 3-7 business days. We also offer express shipping options which deliver within 1-3 business days depending on your location.
How do I find the right size for my shapewear or lingerie?
We recommend using our detailed Size Guide found on each product page. Since our products offer high compression, we suggest measuring your waist and hips accurately to ensure the best fit.
What is your return policy for intimate apparel?
For hygiene reasons, panties and adhesive bras are final sale. However, shapewear, bras, and leggings can be returned or exchanged within 30 days of purchase, provided they are unworn with original tags and packaging intact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay to make your shopping experience seamless.
Are Leonisa products sustainably made?
Yes, Leonisa is committed to ethical manufacturing. We produce 90% of our products in our own facilities in the Americas, ensuring fair labor practices and high-quality standards.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress.